This helps the customer service department to direct your phone call to the right agent properly.Īnyone can use the DoorDash chat system to contact their customer support team. You won’t be given the option to speak with an agent until you choose from one of the six categories. This line usually has longer wait times, though, so be prepared for that.Īs a merchant/restaurant, you are given six options to choose from on the phone. If you wish to speak with an agent, the automated voice quickly connects you to an agent after mentioning the help center.ĭashers are given two options to choose from, but if your issues don’t fall under those two options, the third option is to talk with an agent. All customers, Dashers, and restaurants can call this number if they have any questions or issues that aren’t directly related to an order.ĭuring the call, you will be asked to press one for customers, two for Dashers, and three for restaurants.Īll customers are directed to first check out the help center FAQs page before proceeding with the phone call. The DoorDash customer service phone number is 85. Here is an overview of the Dasher app if you need any more clarification! If the help you need doesn’t have to do with a live delivery, your only option is to visit the help center or contact DoorDash customer service via phone, email, or live chat on the website. It will pull up a few options for you to choose from. In this case, you will want to contact customer service directly via phone, email, or chat.ĭashers can conveniently contact live customer support via the app by clicking the “Help” button in the top right corner of the screen at any time during their delivery. Say you are having trouble with your payment method or logging into your account. If you have a problem that isn’t directly related to an order you placed, the app will not be your best option to reach customer service. When you are finished, press “Submit,” and you be contacted by DoorDash as quickly as possible.Ĭontacting support via the website follows the same process!.If you were missing an item, it asks you further questions like which item and what part was messed up or missing.Then, you will choose between several options to explain what went wrong with the order.It will bring up your orders, and you will click which order you are having trouble with.Click on the “Account” button located in the toolbar on the app.To report an issue with your DoorDash order using the app, follow the steps below: Here are a few screenshots to showcase the steps of contacting DoorDash customer service via the app: The app lays everything out for you, almost like a multiple-choice scenario. You don’t even have to explain your story before submitting the ticket. In this circumstance, the app makes it incredibly quick and easy to do so. If you are a customer trying to contact DoorDash customer service via the app, chances are, you need to contact them about a problem with a particular order. Some methods are quicker, easier, or more popular than other methods, but they all are viable options! They want to make it easy for anyone to resolve an issue they might have, with a goal to have the problem resolved before even contacting the DoorDash customer service team directly.Ĭustomers, Dashers, and restaurants can all contact DoorDash support in whichever way they are most comfortable. The attention to detail DoorDash places on their six support methods shows they care about customer service.

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